Support

 


Borderless expertise.
Limitless potential.

Comstor Services help to develop opportunities that deliver greater strategic insight,
richer margin and longer-term customer engagements through our decades of experience and unique in-house skillsets of engineers, support desks, certifications and global delivery models.

 

Our Services offering are represented by 4 pillars:

 


Support
Services

Professional
Services

Education
Services

Supply Chain
Services

 

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Support Services - Smart Net Total Care and SmartCare

Comstor are experts in Cisco Smart Services – both Smart Net Total Care and Smart Care.

Our dedicated team provides a unique service ensuring you never miss out on renewal opportunities, all Cisco services are correctly positioned and quoted and you maximise your margins and rebates.

Work with the team and your Comstor Account Manager to develop a Cisco Services business that will provide you with recurring revenue streams, big margins, increased customer satisfaction and additional rebates.

 

How Smart Net Total Care works:

Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with the Smart Net Total Care Service.  IT staff have anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.

 

What You Get:
  • Global 24-hour access to experts in the Cisco Technical Assistance Center (TAC)
  • Self-help support through online communities, resources, and tools
  • Hardware replacement options, including 2-hour, 4-hour and next business day
  • Operating System (OS) software updates
  • Smart, proactive diagnostics and immediate alerts on devices enabled with Smart Call Home
  • Smart support capabilities providing product lifecycle information, service coverage and alerts
  • 24 hour access to Cisco online resources

 

How SmartCare works:

  • Proactive network monitoring
  • Health check ups
  • Diagnostics & software repairs
  • Technical support for the entire network
  • Responsive troubleshooting
  • Partner access to TAC
  • IOS support
  • Remote monitoring and repair....
  • All in a single contract.

 

We also combine our unrivalled knowledge of the Cisco architectures with our expert engineering and support teams, and offer services that wrap around and complement the Cisco ecosystem. With our dedicated Support Centers, expert and accredited call handlers, proprietary support management tools and in-depth of the way Cisco do business – we do more than just resell a Cisco service. 


Comstor Services – Additional Services
  • 24/7 & 10x5 Hotlines
  • Onsite support
  • Device monitoring
  • Service monitoring

Our Support Tools

Comstor has designed and built its own Service Delivery Platform – based on our SIGMA and SAMA applications - with tailored online applications and tools to manage support requests, workloads, SLA compliance and follow up tracking of service requests.

 

 
 

 

Professional Services

Designed to complement your skills, capabilities and capacity, our services provide you with access to high-level specialist skills aimed to extend your geographic reach and capabilities across all Cisco architectures without the need for capital investment in resource or skilling up, meaning you only pay for the services you need, when you need them.

We offer a complete set of services to fulfil cross-architecture Cisco deployments, including analytical, advanced technical and engineering support:

  • Site Assessment
  • Solution Design
  • Implementations
    • Onsite Implementations
    • Remote Implementations
    • Advanced Configurations
  • Migrations and updates
  • Consultancy and project management
  • Presales Consultant
  • Virtual Office
  • Project management
  • Resident Engineer

 

 
 

 

Education Services

Comstor can provide training focused on Cisco product launches, sales force and channel enablement among many things and all of which includes solution and executive selling, certifications, and associate skills development. Comstor Academy brings a comprehensive range of technical training programs, both certified and non-certified to you, extending your knowledge base and expanding your capabilities.

Why choose Comstor Academy as your preferred learning partner?
  • Certified Instructors o Dedicated labs
  • Flexible and customized learning
  • Certification-Ready
  • Multi-lingual / multi-country availability

 

 
 

 

Supply Chain Services

Comstor Supply Chain Services provide vital end-to-end solutions to our partners worldwide, with integration options in 22 logistics centers serving 150 countries.

With Comstor as your trusted partner, you can offload system setup, testing and
basic configurations for installations; instantly freeing up your staff to concentrate
on more profitable work. We deliver superior integration through unrivalled logistics management to ensure orders arrive on time and fully functional for end customers.


Some of what is on offer from Supply Chain Services include:

Reverse Logistics
Our Reverse Logistics offerings can help you simplify and manage your customer’s returns process to reduce overheads and improve processes. Selling a product is
only one part of the supply chain. We offer services that help to monitor, process
and handle inventory that has been replaced.

Logistical Services
Comstor’s Logistical Services are designed to ensure orders arrive when and where they are needed. We offer unrivalled logistical support capabilities and processes;
to handle local, regional and multi-national rollouts.

Integration Services
Comstor’s Integration Team can ensure that your customer is satisfied and protected during system setup, testing and basic configurations for installations as well as equipment failures in the field.

Supply Chain Office (Project Management)
Whilst Comstor Supply Chain Project Management provides expert handling and coordination of projects. Our global team of experienced, qualified and dedicated Project Managers will handle statements of work, bills of materials, ‘scope creep’, delivery, pre-configuration, deployment, post-install testing and much more.

 

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OUR REACH
Global Capabilities

Comstor’s history in IT distribution means we have a unique global footprint, resources
and a network of support partners that enables us to transact, trade, deploy, support
and act everywhere our partners and Cisco need us to. But don’t take our word for it,
let the facts speak for themselves:

 

Our Key Differentiators

  • +100 offices worldwide in +60 countries
  • over 22 logistics and staging facilities around the globe
  • Logistical network capable of delivery in +170 countries
  • +300 engineers with +1500 technical certifications
  • Global reach: multi-national, multi-language
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10 Support Centers around the world


 

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Contact your Comstor Account Manager on 01285 647001 or sales@comstor.co.uk